Free Shipping on Orders Over $49

FAQ

WHEN WILL MY ORDER SHIP?

WE TYPICALLY PROCESS AND SHIP ORDERS WITHIN 3-7 BUSINESS DAYS. DURING PEAK SEASON, PROCESSING TIMES WILL BE HIGHER. DOMESTIC ORDERS WILL ARRIVE BETWEEN 1-3 DAYS AFTER THAT.

HOW SHOULD I CARE FOR MY A-MUTANT?

WE RECOMMEND WASHING ON COLD. HANG DRY OR DRY ON LOW HEAT. LOWER ENVIRONMENTAL FOOTPRINT & PERFECT FOR YOUR GARMENTS.

HOW OFTEN DO YOU RESTOCK PRODUCTS?

OUR CLASSICS WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS & DESIGNS COMING INTO THE MIX. OUR LIMITED CAPSULES, COLLECTIONS AND COLLABORATIONS ARE NEVER RESTOCKED.

HOW DO I START A RETURN OR EXCHANGE?

RETURNS ARE ACCEPTED ONLINE ON ALL US ORDERS. TO START A RETURN OR EXCHANGE, CONTACT US AND ENTER YOUR EMAIL & ORDER NUMBER!

FOR EXCHANGES, YOU CAN TRY A NEW COLOR / SIZE FOR ANY STYLE WHEN SELECTING WHICH ITEMS YOU’RE SENDING BACK!

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

OUR RETURNS TEAM IS LOCATED ON THE EAST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU!

WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM.

A-MUTANT MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

MY ORDER SAYS DELIVERED BUT I DON’T HAVE IT!

FIRSTLY - CHECK THAT THE SHIPPING ADDRESS THAT YOU INPUT MATCHES YOUR CORRECT LOCATION.

SECONDLY - CHECK WITH YOUR NEIGHBORS TO MAKE SURE THAT THEY DIDN’T RECEIVE IT BY MISTAKE. MANY TIMES, PACKAGES ARE MARKED DELIVERED BEFORE THEY ACTUALLY ARE - SO GIVE IT A DAY OR TWO FOR IT TO ARRIVE!

IF YOU STILL DON’T HAVE IT - CONTACT US. WHILE WE ARE NOT HELD LIABLE FOR LOST OR STOLEN PACKAGES AFTER THEY HAVE LEFT OUR FULFILLMENT CENTER, WE WILL DO OUR BEST TO HELP TRACK DOWN THE PACKAGE.